Tracking missed appointments without confusing cancellations
Recording an absence helps explain what happened in the calendar. It should not erase a cancellation or turn a single event into a permanent judgement about a customer.
Choose the correct outcome
If a customer cancelled in advance, record cancellation. Use a no-show marker when the appointment was missed without cancellation. Do not mark future appointments completed or missed simply because confirmation has not arrived.
Respect communication preferences
Check the customer's chosen channel and permission before sending reminders. A number entered by the business does not establish WhatsApp consent. A provider accepting a message is also different from confirmed delivery.
Interpret the history carefully
Speak briefly and clearly with the customer when necessary. Keep the reporting period visible and avoid drawing firm conclusions from very few appointments. Later completed visits should remain separate from earlier cancellations.
Practical steps
- Separate cancellations and no-shows.
- Check reminder permission.
- Keep outcomes with their original appointment dates and services.
WhatsApp verification and notifications depend on provider approval, a valid sender and the required customer choices. Check current plan and store information on the product page. Rezerve