Privacy and personal data
Updated: 14 October 2026
Controller and contact
Rezerve is provided by the Orvixa company identified below. Orvixa controls account service data. Businesses are separately responsible for their customer records, appointments and communication permissions. Contact support@orvixa.com about your data.
Data and purposes
We process your name, email, phone, password hash or Google identity to provide accounts, together with business, service, customer, appointment, calendar and income/expense records. Google sign-in shares only basic profile and email; we do not access Gmail or Drive content. Documents and map links submitted for business verification are used for review.
Permissions and advertising
Contacts are read on your device with permission; unselected contacts are not uploaded in bulk. Optional approximate location is sent to BigDataCloud to identify your city, without background tracking. When enabled, an encrypted device token is used with Firebase Cloud Messaging for delivery. Google AdMob in individual accounts and free businesses may process IP addresses, device/advertising identifiers and ad interactions. Google consent screens appear where required; change your choice in Privacy and security.
Legal grounds and recipients
Account and appointment processing supports a contract; security and abuse prevention rely on legitimate interests; mandatory records on legal obligations; optional advertising/device permissions on consent where applicable. Records are available only to the relevant user, authorized business and administrators. Providers such as Google/Firebase and the location service may operate abroad; applicable transfer requirements must be observed. Google’s practices: policies.google.com/privacy. We do not offer your data for sale to third parties.
Retention and security
Necessary records remain while the account service is in use. Notification tokens are detached at logout; unused tokens expire after 30 days and the delivery queue after 7 days. Daily server backups rotate over 7 days. Business documents and notification tokens are encrypted with restricted access. After deletion, records required for legal, dispute or security purposes may remain only for the necessary purpose and period; any exception is explained in the response.
Your rights and requests
Depending on applicable KVKK/GDPR law, you can request access, correction, deletion, restriction, objection, portability and withdrawal of consent. Use Account and data deletion in the app or support@orvixa.com. We may need to verify your identity securely. You may complain to the competent data protection authority. Rezerve is not directed at children; parents can report inappropriate collection of children’s data.
Korkutreis Mah. Sezenler Cad. Güneş Apt. No: 1, İç Kapı No: 15, Çankaya / Ankara, Türkiye
support@orvixa.com
MERSİS: 0648177473300001